Privacy policy

What we collect

• When you book (on our website or in Instagram and Facebook messages): name, phone number, appointment details and any health details you choose to share (such as where it hurts) so your therapist can prepare.
• When you message us on Instagram or Facebook, or chat with Rivo on our website: your messages and username, so we can reply.
• On your device only: the website remembers your name, phone and booking token so you can change or cancel easily; it is removed after 6 months.

How we use it

• Only to arrange your appointments and contact you about them.
• Rivo uses Cloudflare's AI to understand and answer your message. We never sell your data or use it for ads, and share it only with the providers that run our services (Cloudflare, and Meta for Instagram and Facebook messages).
• For Instagram and Facebook chats we keep only the last few messages to continue the conversation; our team can read them.

Deleting your data

Ask us any time on WhatsApp +962 77 766 2055 or by Instagram or Facebook message and we will delete your data and conversations within 7 days.